ORDER STATUS & TRACKING


I didn't receive an order confirmation. What should I do?
If you did not receive an email confirmation of your order, pleases call us at (201)669-2929 or email us at info@bllashwholesale.com

I just placed an order. Can I check the status of it online?
You may check the order status by clicking the 'my order history' button on the upper right corner of the web page.

What if an item is unavailable or back ordered?
Please contact us with the desired item and quantity via phone or email. We will be sure to let you know if the item will be restocked or discontinued.

I received my order, but one item was missing. What should I do?
If you received your order and an item is missing (that is not on backorder) please contact us info@bllashwholesale.com or call the customer service line at (201)669-2929 for further assistance.

How do I modify or cancel my order?
You may cancel or modify your order at any time before your credit card information has been verified.
You may cancel or modify your order at any time before it has been packaged for shipment at our distribution center.
To cancel or modify an order, call Customer Service at (201)669-2929.
If all items are in stock, the order will be processed right away, so be sure to contact us as soon as possible.


ORDERING & PAYMENT OPTIONS



I want to purchase an item that I see online, but you don't have it. Will it be back in stock?
We are a specialty company that makes limited quantities of product.
Not all items that sell out will be re-stocked.
If we are expecting to restock the item, expected shipping date will be displayed on your order confirmation page.
It usually takes between two to three weeks for an item to be restocked, unless it has been discontinued.

Is it possible to save the items in my shipping cart?
You are able to save items in your shopping cart once you have logged on to the site. However, we do not recommend holding items in your bag for over a week.

What form of online payments does Bllashwholesale.com accept?
We accept VISA / MASTERCARD / American Express / Discover / JCB / Diners Club / PayPal/ Amazon Check out
All charges are made at the time of check out and you will be emailed an invoice promptly. bllashwholesale.com

When will my credit card be charged?
Your credit card will be authorized for the entire amount of the order at the time of purchase. The card will then be charged when the order is shipped. We will send you an email confirmation of your order once you have completed the order.

My credit card was declined, but the charge is showing on my credit card account. What happened?
The "charges" that are appearing on your card account are in fact pre-authorization holds. However, your card company may be temporarily holding those funds. Your card may have been declined for one of the following reasons:
The billing address entered does not exactly match the address your card company has on file.
Your card company is declining your transaction due to insufficient funds or another reason aroused from your card company.
If you received an error response that matches any of the reasons above, please contact your card company to release any pending holds from bllashwholesale.com. bllashwholesale.com has no control of the grace period for releasing authorized funds, particularly debit card funds.


When will my order be processed?
All orders placed Monday-Friday before 1 pm EST will ship out the same business day, pending any unexpected delays, given that your order fits the authorization criteria. Orders placed on weekends and holidays will be processed and shipped on the next business day. If an item is on backorder, the item will ship out once it passes our quality control process.

How do I use a coupon or discount code?
You will have the opportunity to enter your discount code during the checkout process.


 RETURNS & EXCHANGES


If an item is damaged during shipping or is not as described, will I be responsible for the return shipping charges?
Such charges will be covered by bllashwholesale.com.

How do I receive a return shipping label?
Please contact us via phone or email with a reason for return. We will then send you a shipping label with an RMA number via email or postage.

When will I receive my refund?
A refund or customer credit (for exchanges) will be issued within 15 ~ 30 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.


SHIPPING OPTIONS & CHARGES


Do you ship to APO/FPO military addresses or P.O. Boxes?
We do ship to military addresses and P.O. Boxes. Please also note that we can only ship your items via Basic or Quick delivery. Basic delivery requires three additional days for shipping.

Do you save my billing and shipping information so I don't have to enter it each time I place an order?
If you are a registered user and have signed in, yes. The current address we have on file for you will automatically show up in Step 2 of the Checkout process. You will be able to make any revisions at this time or enter in a different "Ship To" address.

What is the difference between shipping and a billing address?
Your shipping address is where you would like your order to be shipped to; your billing address is the same address you used to place an order with your credit card.


TECHNICAL QUESTIONS


I forgot my password. What should I do?
In the log-in page, you'll find a link that will lead you to a Password hint/reminder. If this doesn't help, click "Email Me My Password" button and your password will be sent to you within 24 hours.

I spelled my name wrong when I registered. How do I correct it?
Sign in on "My Account" using your email address and password. Next, click on "Account Profile." Make any necessary changes here and save. If you make a change to your name and see that another Passport number has been assigned to you, please contact our customer service center at (201)669-2929 and we will get your account information corrected.

I keep getting an error page. What should I do?
Please call our customer service center at (201)669-2929 with the error number displayed on the error page.